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Privacy Policy

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The Evidence Company Ltd. (“we,” “us,” or “our”) is the owner of the Clinician Matching Concierge application (“Clinician Matching Concierge,” or the “Service”). We are committed to protecting and respecting your privacy in compliance with the General Data Protection Regulation (GDPR) and relevant data protection laws.

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This Privacy Policy applies to individuals in the European Economic Area (EEA), Switzerland, or the UK.

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It explains how we collect, use, disclose, and safeguard your personal data when you use the Clinician Matching Concierge. If you do not agree with any part of this Privacy Policy, please discontinue use of the application.

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1. Who We Are

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  • Controller: The Evidence Company Ltd., registered in the United Kingdom (Company Number: 16073698), determines the purposes and means of processing your personal data in connection with the Clinician Matching Concierge.

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We have appointed a Data Protection Officer (DPO). If you have any questions about this Privacy Policy, please contact them using the details below:

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2. Data We Collect

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We may collect and process the following types of personal data:

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  1. Account Information – Your name, email address, and any other details you provide when registering for the Clinician Matching Concierge.

  2. Usage Data – Information about how you interact with the application, including page views, features used, session duration, and analytics.

  3. Device and Log Information – Technical data like your IP address, browser type, operating system, and visit timestamps.

  4. Communications – Messages you send us via email or in-app feedback, along with your contact details.

  5. User-Generated Content – Any content you submit through the application, such as feedback or questions, which may contain personal information.

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Note: The Clinician Matching Concierge is designed to help users access trustworthy health information and match with clinicians. We do not provide direct medical care or store personal health records. However, if you voluntarily share health-related data through user submissions, it will be handled in accordance with this Privacy Policy.

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3. How We Use Your Data

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We use your personal data for the following purposes:

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  1. To Operate the Service – Using account and usage data to provide, maintain, and optimise the Clinician Matching Concierge.

  2. To Personalise Content – Tailoring recommendations and features based on usage data.

  3. To Communicate with You – Responding to inquiries, sending service updates, or changes to policies.

  4. To Improve Functionality – Analysing trends and usage patterns to enhance the application’s performance and security.

  5. To Enforce Terms – Investigating and addressing potential violations of our Terms and Conditions.

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4. Legal Bases for Processing

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Our lawful bases under the GDPR include:

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  • Consent – When you opt in (e.g., subscribing to updates).

  • Contract – Where processing is necessary to perform our agreement with you.

  • Legitimate Interests – For operation and improvement of the service, provided these are balanced against your rights.

  • Legal Obligations – Where processing is required by law.

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5. Data Sharing and Disclosure

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We do not sell or rent your personal data. However, we may share it with:

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  1. Service Providers – Third parties that help us operate and improve the Clinician Matching Concierge (e.g., hosting, analytics). These partners only process data under our instructions.

  2. Legal Authorities – When required by law or in response to lawful requests.

  3. Business Transfers – If we are acquired or merged with another entity, your data may be transferred as part of the transition under this Privacy Policy.

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6. International Transfers

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Your data may be transferred and processed outside the UK or EEA, for example if a service provider is based in another jurisdiction. In such cases, we implement adequate safeguards (such as Standard Contractual Clauses) to protect your data in line with GDPR requirements.

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7. Data Retention

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We retain personal data only as long as necessary for the purposes described above or to meet legal requirements. When data is no longer needed, it is anonymised or securely deleted.

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8. Cookies and Similar Technologies

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The Clinician Matching Concierge may use cookies or similar technologies to:

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  • Remember your preferences

  • Analyse performance and usage patterns

  • Offer a personalised experience

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You can manage cookies through your browser settings. Disabling cookies may affect your experience.

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9. Security Measures

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We use appropriate technical and organisational safeguards to protect your data, including:

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  • HTTPS encryption

  • Secure server infrastructure

  • Access controls and authentication mechanisms

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While we take reasonable steps to protect your information, no internet transmission is completely secure.

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10. Children’s Privacy

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The Clinician Matching Concierge is not intended for users under 18 years old without parental or guardian consent. If you believe we have collected data from a child under 18, please contact us at hello@theevidencecompany.com.

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11. Your Rights Under GDPR

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You have the following rights, subject to applicable limitations:

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  1. Access – Request a copy of your personal data.

  2. Rectification – Correct any inaccurate or incomplete data.

  3. Erasure – Request deletion under specific circumstances.

  4. Restriction – Limit processing of your data in certain scenarios.

  5. Objection – Object to processing for legitimate interests or direct marketing.

  6. Data Portability – Receive your data in a portable format.

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To exercise these rights, contact hello@theevidencecompany.com. We aim to respond within one month, in accordance with GDPR.

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You may also file a complaint with the Information Commissioner’s Office (ICO) if you believe your rights have been violated.

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12. Changes to This Privacy Policy

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We may update this Privacy Policy from time to time. Any changes will be posted here and become effective upon posting. Continued use of the Clinician Matching Concierge after changes indicates your acceptance.

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13. Contact Us

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For any privacy-related questions or requests, please contact us at:

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📧 hello@theevidencecompany.com

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Acknowledgement

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By using the Clinician Matching Concierge, you confirm that you have read, understood, and agree to this Privacy Policy.

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